We place a very high value on customer feedback to ensure we stay in tune with our clients needs and expectations and continue to deliver excellent results and customer service. Every customer is given a feedback form which may be returned freepost to our Head Office. The feedback is logged, and where client permission has been given, the testimonials from those feedback forms are published below.
"We were particularly distressed about the behaviour of our rescue dog Reggie when I contacted Phillip Gazzard from Bark Busters. I was immediately relieved after speaking to Phillip and our sessions have worked wonders with Reggie. Through comprehensive training techniques, I now feel much more confident in dealing with bad behaviour / recall, and as a result I feel we have a much happier dog. Phillip has been so helpful and always made himself available for sessions if Reggie slips into his old ways. Overall we couldn't be happier with the results of Bark Busters. D, Evans & G, Hackney, Vauxhall, London"
Mr. D.E & Mr G.H, Vauxhall, London
13th January 2012
"Myself and my 11 year old daughter, and most importantly our puppy Bonnie, all bonded with Phillip immediately. Phillip is extremely professional & explained everything excellently so we could understand. We are getting there!"
Mrs. F. G, Cheam, Sutton, Surrey
1st December 2011
"Very impressed with the 1st session, and looking forward to more so Kwame really can be a relaxed and more calm towards other people. His barking has improved by 89%"
Ms. Amy Thompson, Dulwich, London
5th November 2011
"So far a great experience. Not 100% there yet, but MUCH better! I'll be calling Phillip tomorrow for an update."
Mrs L. C, Fulham London
4th November 2011
"Phillip came into our home like a member of the family, from his first visit our dog Elli responded to his professional advice. He spent time with us as a family explaining all about the training involved. Phillip also spoke to us about the importance of our dog's diet. Before we introduced Elli to Phillip, Elli would bark at any visitors that came to the door, she would take food down from the table and bark when she couldn't have her own way. Elli is now a changed lovely Beagle who sits at the door waiting, doesn't take food from the table, she walks lovely on the lead and she doesn't bark at our guests. We are now working on Elli's recall with Phillip. We have been to the park just once with Phillip, what a difference! Elli's response to Phillip was amazing. Thank you Bark Busters"
Mrs S. C, Kensall Green, London NW10
29th October 2011
"I enjoyed my first session with Phillip / Bark Busters! Every step was clearly defined and easy to understand. I look forward to our next session, and to continue to learn to communicate with Oscar in such a fun way. Many thanks Jenna"
Mrs J. H, Chelsea, London
22nd October 2011
"Training my dog not to bark has transformed life for both of us. He is happier & more relaxed now I am "pack leader" & my neighbours appreciate it as well. Phillip's training is logical, clear, and easy to follow. It has motivated me to invest the time to have a well behaved dog."
Mrs P. O'D, Hampstead, London
16th October 2011
"Hi Phillip,
Thank you so much for last week with Millie. We have walked her off the lead everyday since. It is great, we never thought we would achieve this, even though you said we would.
With very best wishes
David & Rosalind"
Rosalind & David Wombill, Carshalton, Surrey
3rd October 2011
"Winston a nine year old Cavalier Spaniel had me trained very well, and TubTub, a three year old Cavalier Spaniel had bad habits including (but not limited to) excessive barking, inappropriate aggression to large dogs, and chewing books to relieve separation anxiety. Phillip's techniques have produced remarkable results in only a few weeks time. Winston and TubTub are happy and I am relieved!"
Mrs M. M, Wandsworth Common, london, SW17
19th September 2011
"Phillip is very friendly, approachable and likeable, which made it easy to have a frank discussion about Jasper's behaviour. The exercises which Phillip showed us were straight forward and easy to remember. Jasper responded to the exercises well and overall he is a much calmer & receptive dog."
E. H-B, Brixton, London
15th September 2011
"Phillip was fantastic and has helped me address the difficulties I have been having with Amelie. Amelie is far more relaxed in our home, and I feel much more confident with her & able to take my role as pack leader. I would recommend Phillip & Bark Busters without any hesitation. Thank you for your help, and all the information, support & guidance. I was at my wits end!!"
Ms. L. M, West Hampstead, London, NW6
10th September 2011
Trainer's Comments
Amelie is a 4 year old female French Bulldog who had been rescued from an unscrupulous breeder who had kept her until the age of 9 months. Amelie had missed her critical socialisation window of opportunity, and had no experience of living in a combined human/canine pack. When Lana first called me Amelie was showing severe signs of aggression to her owner, so much so that she had to wear special protective clothing in order to be in the same room as her dog. Through a process of classical and operant conditioning, we have worked together to re-align the pack into a functional entity, and now Amelie is a calm submissive, unstressed dog and her devoted owner can proudly invite guests in without fear of them being lacerated. Well done Lana and Amelie. A very fulfilling result, for owner dog and behaviourist.
"Great service provided by Phillip, and wonderful results with both of our dogs. So simple, yet it had seemed so complex to us before we called in the experts."
Ms S. S, Battersea SW8
27th August 2011
"I have a little Yorkie whose frequent barking was making my life difficult and stressful and caused a complaint from my neighbours. Phillip from Bark Busters has shown me how to transform his behaviour almost overnight. I now have a dog, who, thanks to our training programme, is relaxed, happy and much quieter. Visitors to our home are amazed at the improvement in all areas of his behaviour. I feel much more confident in my relationship with my dog and am enjoying the company as never before. It's great to know I have the support of Bark Busters for 12 months. The cost of the training programme has been worth every penny."
Mrs A. S, Fulham Palace, London
13th August 2011
"Excellent and sympathetic training"
Mr J. W, London Bridge SE1
11th August 2011
"Phillip came to us four years ago, when my lively boston terrier was a puppy. He is a lovely guy, easy to work and get along with, and the sessions were fun and interesting. After a couple of follow up visits, I have never had to call him again. Those simple techniques have stayed in place and served us well. Dolly is a joy to live with and care for, beautifully behaved and a testament to Phillip's talent and good work.
Katrina, Streatham"
Ms K. T, Furzedown, Tooting, London
16th June 2011
"We are very impressed with the quality and standard of training. Phillip made an immediate impact on both me, my husband and Woody our dog. We all worked with him and at the end of our session there was a very noticeable change in all our behaviour. From stressed and unhappy to calm and in control. We are all still learning and I am secure in knowing that Phillip will support us through our journey."
Mrs W. J, Battersea, London
1st June 2011
"The training has been very helpful and has taught us a lot. We thought we knew the basics of dog training, but to see these methods put into place by someone as rigorous and consistent as Phillip really helped put the training techniques into a context. Aggy responded immediately and has shown great improvement in the way she handles other dogs, and the training has greatly reduced her barking at the door etc."
Ms F. D, Camberwell, London
17th May 2011
"So far so good. He has responded well to Craig's training. He seemed instantly to know what was required due to Craig's clear instructions."
A.C, Ravenscourt Park. W6
12th May 2011
"It was fantastic to have Craig come to the house. He was able to see the problem straight away and gave us all the tools and information needed to make things better. In only two weeks I have already seen a big improvement in our dog \'Harry\'. Very pleased with the service. Thanks."
J.M, Battersea SW11
20th April 2011
"Craig was great at explaining and demonstrating the various techniques & exercises necessary for us to become the 'leaders', in a clear & easy to follow way. He opened our eyes to the many ways Tyson was 'training us', and what we could do to stop it. We have definitely seen an improvement in Tyson's behaviour since our first session with Craig, particularly in the house and garden. He listens and responds to us more, and we are starting to see some great results. We still have a way to go however, and look forward to working with Craig some more in the future. We are confident that Tyson will be the perfect dog he is just dying to be!"
A-M, C., Wallington. SM6
6th April 2011